It works, its methodology and how it
interacts with customers.
This is the traditional way. And Yes, it works fine. But why settle for a “fine” process if you would never settle for just a “fine” home?
Home is where the magic happens. It’s where you create a lifetime of memories. Your first baby, kids playing, family dinners… “Fine” is simply not good enough!
A process is like a relationship – you need to invest time and effort to make it work for both sides.
That is why at SOD we invest in ongoing research and feedback from our customers when creating and perfecting our processes.
A process is divided into four phases, each reflecting the emotional state of the customer at that particular phase of the project.
In order to be even more attentive to our customers’ needs, we further break each phase into four steps. Each step has a set of unique services and dedicated teams assigned to it, such as the Expectation Check and Experience teams.
This is how we achieve an award-winning level of services to satisfy each and every one of our customers.
Getting to know you (prior to the meeting)
Building a GREAT relationship
Now You’re part of SOD family
Maintain the flame
Over
Stars Reviews
Projects
Here’s a key factors comparison between
us and the 2nd best competitors:
| SOD HOME GROUP | OTHER | ||
|---|---|---|---|
On time Completion guarantee |
Guaranteed in the contract. Get 1000$ for every day we are late. *Terms & Conditions apply. |
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Diverse financing solutions |
SODHG partnered up with leading finance companies such as Greensky and Hearth. |
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In-house Designer |
At SODHG a designer is assigned for every project. |
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Maintenance program |
you enjoy two yearly visits and more benefits. |
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Project Management * |
* At SODHG we separate the production from the sales department. So our PM’s are focused only on production and your project. |
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Unmatched warranty on materials & appliances |
Our extended warranty on purchased materials and appliances goes beyond the original manufacturer warranty. |
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License, bonded and insured |
Our Licenses: 942085 & SODBUOD837NT |
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Compliance Manager |
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